1. A confirmation email will be sent once the payment go through.
2. We recommend checking your Junk/Spam mail folder as well.
3. If you think you entered the wrong email address, please contact us and we will check if there is any order placed in your name and find a solution.
4. If you tried all the former steps and still can not find a confirmation email, there may be issues with your order. You can contact us and we will find research and find a solution.
1. You can cancel the order in "My orders" by yourself before it is shipped.
2. You can also contact us to cancel it. We will email you to keep you noticed of if it has been successfully cancelled.
3. Unfortunately, We are unable to cancel an order that has been shipped.
1. If you want to change info on your shipping address, telephone number or email address, please contact us as soon as possible so we can provide the correct info to the courier.
2. Unfortunately, if your order has already been sent out before you contact us, you are responsible for contacting your local courier to forward package to your desired address which may result in some extra cost.
Orders statue can be checked via "My orders".
Once your order is shipped, we will send an email to you. You can also track the route of your order through it.
If you could not find the email, please double check to make sure it is not categorized to Spam by accident.
Shipping and Delivery
Yes, we shipped to UK, US, Canada, Australia, Ireland and Japan.
It depends on where you are.
5-9 business days with flat rate of 3.8 GBP. Free shipping for orders over 37 GBP.
6-10 business days with flat rate of 4.99 USD. Free shipping for orders over 49 USD.
6-12 business days with flat rate of 9.99 AUD. Free shipping for orders over 68 AUD.
6-12 business days with flat rate of 7.99 CAD. Free shipping for orders over 63 CAD.
6-10 business days with flat rate of 4.49 EUR. Free shipping for orders over 44 EUR.
4-7 business days with flat rate of 580 JPY. Free shipping for orders over 5699 JPY.
We normally ship your order within 24 hours after order being placed. However, it may take 1-2 days longer in peak season when the order volume rises rapidly. Wish your kind understanding.
We utilize different couriers based on the destination location and package size. Carrier such as DHL, UPS, FEDEX and Local Post Authority are most of the time the choice.
If the products are returned to us due to customers not picking up the parcels, we will charge shipping fees for both forward and backward logistics which typically is USD 20.
When transit internationally, the tracking info of package may not update before it is cleared by local customs and entry is granted into your country. Please wait patiently and there will be updates once the process is completed.
1. Please check your mailbox and ask your neighbors if they have your package.
2. You can contact the courier company for more details.
3. You can contact us if you tried and still has not any clue about where it is.
For customers located in UK&USA, we do not expect you to pay customs fees.
For customers located in Canada, it's high probable that the authority may charge such fees for imported merchandise, and the customer is responsible for paying custom duties if it exists.
For customers located in Australia, it may depends on the physical size of your order.
For customers located in Japan, it may depends on the physical size of your order.
If you want to buy products in our site as gifts and it should meet certain deadline. Unfortunately, due to recent global events, we are unable to guarantee that your package will arrive before any given date. Wish your kindly understanding.
Most of the time, it results from the wrong or imcomplete shipping address. The courier just have no access to the destination develiry location.
Please contact the courier to rearrange a delivery for your package.
Exchanges and Returns
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
We will do the works in our end as soon as possible, however, it may take days range from 5-14 business days for credit company or banks to deal with transfer of funds. So, please wait patiently.
If you would like exhcanged what you received for another one, it will be processed like a regular return. The products that will be returnd should be in original packaging and condition. We will refund one once we receive the returned products. You can place a new order either before or after that.
We accept the following payment methods:
In the event that your card is rejected, it could be for the following reasons:
1. The card may have expired. Check that your card has not surpassed the expiry date.
2. The card may have reached its credit limit. Check with your bank that the card has not exceeded its credit limit.
3. The details entered may be incorrect. Check that you have filled in all the required fields correctly.
If you need the purchase invoice, we suggest you create an account with the tax details of the company and/or register as a private individual by entering the tax data necessary for issuing the invoice. This way you will have the invoice always available in PDF format in the “My Orders” section. Otherwise, in the “My Orders” section, you will find the purchase receipt.